Accessibility Statement

The standard we build to

This website was designed and built to meet the Web Content Accessibility Guidelines (WCAG) version 2.1, Level AA. WCAG is the international standard for making web content accessible to people with disabilities, published by the World Wide Web Consortium. Level AA is the middle of its three levels and is the level most commonly referenced in United States law, regulation, and industry practice.

Where the site stands today

This website is partially conformant with WCAG 2.1 Level AA.

"Partially conformant" is the standard's own term. It means the site meets the requirements, except for specific parts that are identified below. On this website, those parts are two pieces of software made by other companies and embedded in our pages: the appointment scheduler and the map. They are named in full further down.

Everything on this website that we built and control was tested and met the standard on the date of testing.

What was tested, and when

The automated testing below was last run on 13 October 2026; the manual review was carried out on 7 September 2026. The testing covered:

• Every page — all 92. That is 46 pages in English and the same 46 in Spanish.
• Two screen sizes — 1280 pixels wide (laptop and desktop) and 375 pixels wide (phone).
• Both languages, separately. The Spanish pages are their own pages, not a translation layer, so they were tested as their own pages.

Automated testing

Software opened every page in a real browser and inspected the finished page. We used axe-core, an industry-standard accessibility testing engine, configured to check only the WCAG 2.1 Level A and Level AA requirements — no extra "best practice" suggestions were mixed in, so the result maps directly onto the standard.

Across 184 page scans (92 pages at two screen sizes), automated testing found no issues at any severity level. A separate automated check runs against the site's source code as it is written, and Google's Lighthouse accessibility audit scores the site 100 out of 100 on both mobile and desktop.

Automated testing is reliable for things a machine can measure exactly — colour contrast, missing image descriptions, invalid page structure. It is not a substitute for human judgment, and by common estimate it detects only about a third to a half of possible accessibility problems. That is why the second half below exists.

Manual review

This review was carried out for us by an AI agent operating a real web browser under human direction — that is, software that opens the pages, presses the keys, and reports what happened, with a person setting the tasks and reading the results. We say so plainly because you are entitled to know how the site was checked. It used a real browser and real key presses rather than simulated ones, and it covered the following on every page:

• Page structure — one main heading per page, no skipped heading levels, one main content area, and proper header, navigation, and footer landmarks.
• Language — each page correctly declares whether it is English or Spanish, and English wording inside a Spanish page is marked as English so a screen reader switches voice rather than reading English with Spanish pronunciation.
• Skip link — the first thing a keyboard user reaches on every page is a "skip to content" link, in that page's language, and it moves focus where it says it will.
• Keyboard operation — every interactive part of the site operated by keyboard alone: the FAQ accordions, the before-and-after comparison sliders, the language switcher, the menus, and the skip link.
• Visible focus — tabbing through each page and confirming you can always see where you are.
• Reflow and zoom — the pages checked at 320 pixels wide and at the equivalent of 200% browser zoom, confirming nothing is cut off and nothing forces you to scroll sideways to read.
• Reduced motion — with the operating system's "reduce motion" setting turned on, confirming every animation and transition on the site actually stops.
• Image descriptions — every photograph and illustration on the site was opened and its written description checked against what is actually in the picture, rather than against its filename.
• Working without JavaScript — all 92 pages render completely with scripting turned off.

Two findings came out of this review. One was a coding error in how a caption announced itself to screen readers, and it was corrected. The other concerns the embedded map and is described in the next section.

What is not covered: two pieces of third-party software

Two components on this site are made, hosted, and controlled by other companies. We embed them; we cannot change how they behave internally. They are excluded from the conformance statement above, and we are naming them specifically rather than leaving the exclusion vague:

1. The appointment scheduler. Every "Schedule Appointment" button on this site takes you to Athena Health's booking system, which runs on Athena's own software at consumer.scheduling.athena.io. Its accessibility is Athena's, not ours. What is ours, and was tested: the buttons and links that take you there have clear, readable names that say where they go.

2. The Google Maps embed on the Contact page. This is a Google product displayed inside our page. We cannot change how it behaves for someone using a keyboard or a screen reader — and we confirmed this directly: when a browser moves keyboard focus into an embedded map, it hands control to Google's document inside, and no styling on our side can reach it to draw a visible outline. What is ours, and was tested: the map frame carries a description, and the clinic's full address is written out in ordinary text next to the map, so you never have to use the map to get the address or directions.

If either of these is a barrier for you, please contact us. We will give you the information or complete the booking by phone, and we will raise the problem with the vendor.

We do not use an accessibility overlay

This site does not use an accessibility overlay, toolbar, or widget — no accessiBe, UserWay, AudioEye, or similar product. These are sold as instant accessibility compliance and, in our assessment and that of many disability advocates, they do not deliver it. We chose to build the accessibility into the site itself instead.

(If you have visited this website before and remember an accessibility button in the corner of the page, that was on our previous website. It is gone, and this statement replaces the one that described it.)

What we have not tested

We think you are entitled to know the limits of what we checked.

1. No testing session with people who use screen readers daily. Our review used automated testing and structural analysis. No screen reader was run against this site, and nobody who relies on JAWS, NVDA, or VoiceOver in daily life has sat down and attempted a real task on it. This is the largest gap in what we know.
2. No colour-blindness review. Colour contrast was measured numerically and every measurement passes. We did not separately check whether any information is conveyed by colour alone in a way that would fail for someone who is colour-blind.
3. No formal assessment of cognitive accessibility or plain-language readability. WCAG 2.1 Level AA includes relatively little in this area and we met what it does include, but whether our explanations of medical conditions and procedures are easy to follow for a worried or low-literacy reader is a separate discipline that was not formally assessed.
4. This is a self-evaluation, not an independent audit. The testing described here was carried out by the practice's website developer, InflowMD (Legend Digital Marketing Corp.), not by an unaffiliated third party.
5. This describes the site as it was on 13 October 2026 (automated testing; the manual review was on 7 September 2026). The automated checks run again automatically whenever the site changes and will catch many regressions. The manual review does not run again by itself. If the site changes substantially, this statement and the testing behind it should be repeated and re-dated.

We also want to be clear about what this page is not: it is a statement about conformance with a technical standard. It is not a legal opinion, and it does not claim compliance with the Americans with Disabilities Act, Section 508, or any other law.

If something on this site does not work for you

Please tell us. We take accessibility problems on this site seriously and we want to know about them.

Phone: 913-712-7031 Email: supportveinity@vein-ity.com Mail: Vein-ity, 1337 S. Fountain Dr., Olathe, KS 66061

When you contact us, it helps if you can tell us the page address, what you were trying to do, and what device, browser, or assistive technology you were using — but please do not let missing any of that stop you from getting in touch.

We aim to respond within five business days. If a part of this website is preventing you from getting information about your care or from booking an appointment, call us and we will help you directly and complete it with you by phone.

About this statement

This statement was prepared on 21 September 2026 and applies to the website at vein-ity.com. It is based on automated accessibility testing carried out on 13 October 2026 and a manual review carried out on 7 September 2026, against WCAG 2.1 Level AA. We review it whenever the site changes substantially, and at least once a year.